Refund policy

At Trendora, your satisfaction is our top priority. If something’s not quite right, we’re here to make it right. Below you’ll find everything you need to know about returns, refunds, and exchanges.

🔁 14-Day Hassle-Free Returns

You have 14 days from the date you receive your order to request a return — no stress, no drama.

To qualify:

  • Your item must be unused, unworn, with all original tags intact
  • It should be returned in its original packaging
  • You’ll need to provide a receipt or proof of purchase

📦 How to Start a Return

Just drop us an email at 📧 Trendora.ind@gmail.com to initiate a return.

Please note: Returns must be sent to the following address:

🏠 Trendora Returns
House No. 142, Ground Floor
Street No. 5, Block B
Balvir Vihar, New Delhi, India – 110086

Once your return is accepted, we’ll send over:

  • A return shipping label
  • Step-by-step instructions to ship it back

Important: Items sent back without first requesting a return will not be accepted.

Got questions? We’re always here to help at Trendora.ind@gmail.com 

🚚 Received the Wrong or Damaged Item?

Oh no — that’s not the Trendora experience we want for you!
If your order arrives damaged, defective, or incorrect, contact us immediately so we can fix the issue ASAP.

🚫 Items That Can’t Be Returned

Some items just can't make the return journey. These include:

  • Perishable goods (like food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (like cosmetics or skincare)
  • Hazardous materials or flammable items
  • Sale items or gift cards (these are final sale)

Not sure if your item qualifies? Reach out and we’ll gladly clarify.

🔄 Need an Exchange?

We don’t do direct exchanges, but here’s what you can do:

  1. Return the item you have
  2. Once your return is accepted, place a new order for what you want

Fast, simple, and efficient!

💸 Refunds

Once your return reaches us and passes inspection, here’s what happens:

  • We’ll notify you if the refund is approved
  • If approved, we’ll issue a refund to your original payment method within 10 business days

Keep in mind: It may take additional time for your bank or credit card provider to process and post the refund to your account.

Still waiting after 15 business days? Give us a nudge at Trendora.ind@gmail.com — we’re happy to help.

Thanks for shopping with Trendora — we truly appreciate your trust. If you ever run into any hiccups, know that we’re only an email away. 💛